As an engineer with a design-focused MBA and experience in Entrepreneurship, I combine the perspectives from business, design, and technology to challenge conventional thinking about innovation and deliver critical & creative insights. I am a technology generalist with a deep interest and understanding of emerging technologies such as ML, chatbot, and Voice assistant technologies. I create experiential prototypes to tell stories about Future and digital experiences. Check out here an experience I prototyped sometime before Google Assistant or Apple Siri was launched.
Currently, I work as a Senior Manager, Customer Experience at Questrade, leading a team of CX and Service Designers, managing and improving the customer experience for our existing offering, and designing and developing the new experiences through product and service innovation.
I am passionate about innovation in financial services, transportation, and retail and actively write on LinkedIn and Medium on innovation, strategy, and Futures.
